Contact Us
Thanks for visiting vortex-casino-game.com. Write to us if you need help with Vortex game, payments in INR, account access, or limits. Simple English is fine. Hindi also ok by email.
Support channels
- Email (Support): [email protected]
- Grievance Officer (India): Arjun Mehta — [email protected]
- Data Protection Officer (India): Ananya Iyer — [email protected]
Hours: 10:00–18:00 IST, Mon–Fri (email). On weekends we read urgent security messages first.
First reply target: within 24 business hours. Resolution aim: 3–5 working days. Complex payout checks can take up to 7 working days.
Quick things to try first
- Refresh the page or update the app to the latest build.
- Clear cache (browser) or relaunch the app.
- For payments: check bank app or wallet for UTR/reference.
- For login: reset password and turn on 2FA in Profile after access returns.
What to include in your message
These details help us solve faster:
| Field | Example |
|---|---|
| Account ID / username | raj_1989 |
| Registered email or mobile | raj***@mail.com / +91-98******21 |
| Issue type | Withdrawal / Deposit / Login / Bonus / App |
| Date & time (IST) | 24 Aug 2025, 16:35 IST |
| Payment method | UPI / Paytm / PhonePe / Bank / Skrill / Neteller / Crypto |
| Reference | UPI UTR / bank ref / wallet txn ID |
| Amount | ₹2,500 deposit |
| Device & OS | Android 12 / iOS 16 / Windows 11 |
| App or browser | Vortex app v1.3.2 / Chrome v126 / Safari iOS |
| Screenshots | PNG or JPG (mask card numbers) |
Security tips
- Do not share password, OTP, full card number, or CVV by email or chat.
- Mask card: show only last 4 digits. Example: **** **** **** 1234.
- Turn on two-factor authentication (2FA) in Profile.
- If you see a suspicious link, write to the Grievance Officer and do not open it.
Payments help (INR)
For payment questions, add exact reference and method. Typical timelines after approval:
| Method | Typical time | Note |
|---|---|---|
| UPI / Paytm / PhonePe / Google Pay | 15–60 min | Same name as account helps KYC |
| Skrill / Neteller | 15–60 min | Sometimes extra KYC |
| Bank transfer | ~24 hours | Weekends may add delay |
| Crypto | ~30–90 min | Depends on network confirmations |
Large payouts can split into parts due to partner caps. Cashier shows each part with its own status line.
Responsible Gaming
Gaming is for fun, not an earning game. If mood feels heavy, set limits, take a cool-off, or ask us to block access for a time. See the full page: Responsible Gaming.
Escalation path
- Step 1: Support email — attach details and screenshots.
- Step 2 (after 48h, if no answer): Grievance Officer with subject “Escalation”. Include ticket number.
- Step 3 (privacy/data): DPO for data copy, correction, or deletion under DPDP.
Languages
We answer in English and Hindi by email. If you prefer Hindi, write “Hindi support” in the subject line.