Privacy Policy (India)
This policy explains how vortex-casino-game.com (the “Site”) and the Vortex game app handle personal data of users in India. We write in simple language. If something is unclear, contact our Data Protection Officer (details below).
Who we are
The Site is operated by Vortex Game (“we”, “us”). We provide access to the Vortex game, cashier, promotions, and support. This policy covers our website, mobile app (Android, iOS web app), emails, and in-app messages.
What data we collect
We collect only what is needed for account, payments, security, and support.
- Account data: name, username, email, mobile number, country, language, age confirmation (18+).
- KYC data: PAN or Aadhaar, ID photo, selfie, address proof, bank proof (name and account match).
- Payment data: UPI ID (VPA), wallet ID (Paytm, PhonePe), card tokens, bank details, transaction IDs, amounts, timestamps.
- Gameplay data: bets, rounds, wins/losses, bonus status, limits set in Responsible Gaming.
- Device and log: device model, OS, app version, browser, IP, approximate location (city/state), cookies, crash logs, fraud flags.
- Support data: chat/email content, attachments, complaint history.
- Marketing preferences: opt-in/opt-out for email, SMS, push.
Why we use your data (purposes)
We process data for these reasons:
- Account & service: create account, login, show game content, keep wallet working.
- Payments: deposits, withdrawals, refunds, split payouts when partner caps apply.
- Compliance & safety: KYC/AML checks, age checks, fraud prevention, risk scoring, chargeback handling.
- Responsible gaming: limits, reality checks, self-exclusion and cool-off enforcement.
- Support: respond to tickets and solve issues.
- Analytics & app quality: fix bugs, improve speed, measure crashes.
- Marketing (optional): send offers only if you choose to receive them; you can change this any time.
Legal basis
Processing is based on one or more of these grounds:
- Contract need: to run your account, game access, payments.
- Consent: marketing messages, some cookies; you can withdraw consent.
- Legal obligation: KYC/AML record keeping, tax, audit.
- Legitimate interests: fraud prevention, service security, basic analytics, service improvement.
Cookies and similar tech
We use cookies for login, preferences, analytics, and fraud protection.
- Essential: sign-in, session, security.
- Functional: language, remember settings.
- Analytics: app performance, usage patterns (aggregated).
- Marketing (optional): only if you accept.
You can manage cookies in the banner or your browser. Blocking essential cookies may stop the Site from working.
Sharing with third parties
We share data only with service providers and when required by law.
- Payments: UPI partners, Paytm, PhonePe, card processors, banks, crypto gateways.
- Verification: KYC providers for ID checks and face match.
- Gaming providers: studios such as Turbo Games for game delivery and fairness checks.
- Analytics & crash logs: performance and error monitoring.
- Support: helpdesk and chat platforms.
- Regulatory/law: if we are required to provide data to authorities.
All vendors must follow confidentiality and data protection rules. We do not sell personal data.
International transfers
Your data can be stored or processed outside India. We use safeguards such as contracts with standard clauses, vendor audits, and access control. Support staff may access data from other countries only if needed for the task.
Data retention
We keep data only as long as needed for the purpose or as required by law.
| Data type | Typical retention | Reason |
|---|---|---|
| Account & gameplay | Account life + 5 years | Audit, disputes, AML |
| KYC documents | 5 years after last transaction | AML/KYC laws and audits |
| Payment records | 8 years | Accounting, tax |
| Support chats | 2 years | Service quality, disputes |
| Marketing preferences | Until you change or delete account | Preference management |
| Cookies (non-essential) | Up to 13 months | Consent policies |
Your rights (India – DPDP)
Under the Digital Personal Data Protection Act, 2023 (DPDP), you can:
- Ask for a copy of your personal data.
- Ask to correct or update data.
- Ask to delete data that we do not need any more (subject to legal holds).
- Withdraw consent for marketing or non-essential cookies.
- File a grievance with our Grievance Officer (details below).
We respond to most requests within 30 days. We may ask for ID to verify the request.
Security
We use encryption in transit, hashed passwords, 2FA support, access control, monitoring, and regular audits. We train staff on data handling and phishing risks. No method is perfect; we work to reduce risk at all times.
Automated checks
Some decisions use automated systems, for example risk scoring for fraud or bonus abuse, and KYC match scores. A human can review an automated decision if you ask via support.
Children and minors
Services are for 18+ only. We do not target or knowingly collect data from minors. If you think a minor has an account, contact support for fast action.
Marketing
Marketing is optional. You can opt in or opt out in Profile, email footer, or by contacting support. Even if you opt out, we may still send important service messages (for example KYC or payout updates).
Contact and grievances
For privacy questions or requests, contact us:
- Data Protection Officer (India): Ananya Iyer — [email protected]
- Grievance Officer (India): Arjun Mehta — [email protected]
- Address: Vortex Game Casino, Attn: Privacy, India Operations
- Working hours: 10:00–18:00 IST, Mon–Fri
Changes to this policy
We may update this page to reflect product or legal changes. Important changes will be shown in-app or by email. The latest version is always on this URL.