Responsible Gaming (India)
We want play to stay fun. Vortex game is entertainment, not an earning game. This page gives simple tools, limits, and help contacts for India players.
Quick rules
Keep it simple: set a budget before you start, take breaks, and stop when the budget is over. Minimum age on our platform is 18+ under our Terms.
Self-check (2 minutes)
If you say “yes” to many points, take a pause and use the limits below.
- I spend more money or time than I planned.
- I hide gaming from family or friends.
- I chase losses after a bad session.
- Mood depends on wins or losses.
- Debts or borrowing for gaming.
Account limits (you control)
Set limits anytime. Decrease is instant. Increase needs a cool-off time.
| Limit | What it does | Cool-off |
|---|---|---|
| Deposit limit (daily/weekly/monthly) | Stops new deposits after the cap | 24 hours for increases |
| Loss limit | Stops play after net loss hits the cap | 24 hours for increases |
| Session time | Auto log-out after chosen time | No cool-off |
| Reality check | Popup every 15/30/60 min with time and spend | — |
Cool-off and self-exclusion
Use a short break or block access for longer time. During exclusion you cannot log in or deposit.
| Type | Length | How to set |
|---|---|---|
| Cool-off | 24 hours, 7 days, 30 days | Profile → Responsible Gaming |
| Self-exclusion | 6 months, 1 year, custom | Request via support or in Profile |
We may ask for ID to secure the request. Reopening after exclusion needs a waiting period and a fresh confirmation.
Budget example (simple math)
Pick small numbers and stick to them.
| Item | Example |
|---|---|
| Monthly gaming budget | ₹2,000 |
| Max per session | ₹300 |
| Session time | 30–45 minutes |
| Stop rule | End session at budget or at 3 losses in a row |
Family & minors (18+ only)
Block access for under-18 on shared devices.
- Android: Digital Wellbeing (App timers, Focus mode)
- iOS: Screen Time (App limits, Content & Privacy)
- Windows/Mac: Family Safety or parental controls
Help in India (free or low-cost)
If you feel stress, talk to a counselor. Calls may be recorded by the service per their policy. Hours can change; check the service website.
- Tele MANAS (Govt of India) — 14416 or 1-800-891-4416, 24×7, multi-language.
- iCALL (TISS) — 9152987821, phone & email counseling.
- Vandrevala Foundation — +91 9999 666 555, 24×7 mental health helpline.
- NIMHANS Helpline — 080-46110007 (mental health support).
International communities also exist (for reference): Gamblers Anonymous has global support and meeting finder.
Play tools in the Vortex game app
These options help keep calm pacing. They do not change RTP.
- Reality check popups: see time and spend every 15/30/60 minutes
- Autologout after inactivity
- Deposit, loss, and session limits in Profile
- Self-exclusion and cool-off inside Profile or via support
Clear messaging
Vortex is for fun. It is not an earning game. Do not try to recover losses with bigger bets. Use the demo when you only want practice.
How to request help from us
Contact support in chat or email. Say “Responsible Gaming request”, and tell us what you need: lower limit, cool-off, or exclusion. We will confirm by email or SMS.
Privacy note
We process your limit and exclusion requests to protect your account. Data is kept under our Privacy Policy. We keep reasons short and avoid sensitive details.
FAQ
Can I cancel a limit increase?
Yes. While cool-off is running, you can cancel. The old lower limit stays.
What if I share a phone?
Use a PIN and enable device-level app limits. Log out after each session.
Does a cool-off stop marketing emails?
Yes, we pause promotional mail during cool-off and exclusion.
Will self-exclusion block deposits?
Yes. You cannot log in, play, or deposit during exclusion.